Negroni

Above and Beyond Customer Service

We received our Bartesian as a gift from our business partner. Unfortunately, there was an issue with the touch screen. I sent an email to the Customer Service Dept at 5 PM, and had a response at 7 PM. Great service! I sent a picture of the screen, explaining what we were experiencing. The following day I received an email from Neil, who had been in contact with me regarding this issue, telling me that they were over nighting me a replacement. WOW! We received the new machine and returned the machine that was not operating correctly. I would do business with them again in a heart beat. We are going to order a Bartesian for our lake home, and our daughter is going to put one on her gift registry for her wedding. Bravo Team Bartesian - the lost art of excellent Customer Service is alive and well with your team and culture!